Designing Transportation Module for Heritage School

Brief

An initiative to streamline and document various processes to ensure uniformity in transportation modules of different branches of the same school. 

Introduction

The Heritage School required a design exercise to strengthen their transportation module as well as to tag and document all verbal, informal policies and guidelines. Streamlining this process would not only ensure uniformity across transportation services in all their branches but would also make it easier for new employees to acclimatize themselves with the new system.

Using principles of policy building, management, and process design, HumLog engaged in one-on-one interviews and focus group discussions with drivers, conductors, their supervisors, helpers, guards, teachers, and the senior management of the school.

Deliverables

In the format of presentations, discussions, and workshops, the deliverables were themed on the following:

Transportation Manual – content and design.

Safety and security manual.

Drafting process flows for all functions.

Suggesting measures to improve efficiency in terms of manpower and mechanical resources.

Developing guidelines and checklists.

Training transport staff to better handle parents and students